Refund And Exchange - ELONZE

At ELONZE, we focus on delivering premium quality products and a seamless shopping experience. Please read our policy carefully before placing an order.

1. Exchange Policy (Primary)

We offer exchanges in the following cases:

Size issues
Damaged or defective product
Incorrect product delivered

Conditions:

Request must be raised within 3 days of delivery
Product must be unused, unwashed, and in original condition with tags intact
Exchange is subject to product availability
Reverse shipping charges may apply unless the issue is from our side

2. Refund Policy (Limited)

We do not offer refunds in general. However, refunds will only be processed in the following cases:

Product received is damaged or defective
Wrong item delivered
Product is out of stock after order placement

Refund Process:

Refund will be issued to the original payment method
It may take 5–7 business days to reflect in your account

3. Cancellation Policy
Orders can be cancelled within 12 hours of placing the order
Once shipped, orders cannot be cancelled

4. Non-Returnable Items
The following items are not eligible for return or exchange:

Used or washed products
Items without original tags or packaging
Products purchased during sale or clearance offers

5. How to Request Exchange/Refund
To request an exchange or refund, contact us with your order details:

📞 Call: +91 97815 33745
💬 WhatsApp: +91 97815 33745
📧 Email: elonze.in@gmail.com

Please include:

Order ID
Reason for request
Images (if damaged/defective)

6. Return Shipping
Customers must pack items securely before return
ELONZE is not responsible for damage during return transit

7. Policy Updates

ELONZE reserves the right to update this policy at any time without prior notice.

By placing an order with ELONZE, you agree to the terms mentioned above.