Frequently Asked Questions (FAQs) – ELONZE
1. How can I place an order?
You can place an order directly through our website by selecting your desired product, size, and completing the checkout process.
2. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and other secure payment options via Razorpay.
3. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on selected orders.
4. How long will it take to receive my order?
India: 3–7 business days
International: 7–15 business days
5. How can I track my order?
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.
6. What is your exchange policy?
We offer exchanges for size issues, damaged items, or incorrect products within 3 days of delivery.
7. Do you offer refunds?
We do not offer refunds in general. Refunds are only provided for damaged, defective, or incorrect products.
8. Can I cancel my order?
Orders can be cancelled within 12 hours of placing the order. Once shipped, cancellation is not possible.
9. What if I receive a damaged or wrong product?
Please contact us within 3 days with images of the product, and we will assist you with exchange or refund.
10. Do you ship internationally?
Yes, we offer international shipping. Delivery timelines may vary depending on location.
11. How do I contact ELONZE?
📧 Email: elonze.in@gmail.com
📞 Phone/WhatsApp: +91 97815 33745
📸 Instagram: elonze.in
12. Are your products original and high quality?
Yes, all ELONZE products are designed with premium quality materials and attention to detail.
